Refund policy

Returns and Exchanges

Little ones grow fast, and sizes are sometimes a guess. If something from Petito isn't quite right, send it back within 7 days of delivery and we'll make it right with a refund, store credit or an exchange.

Before you send it back

Many of our pieces are designed with extendable features and a little room to grow, so they stay in the wardrobe longer. If the fit feels slightly off, have a look at the adjustable details first. The right size may already be built in. Not sure how a piece adjusts? Email us and we'll walk you through it.

What can come back

Anything you tell us about within 7 days of delivery.
Pieces that are unused and unwashed, with tags on and in their original packaging.
Complete sets, with every piece included. The onesie, legging and its matching cap travel together, so we can't take back one without the other.

Every return gets a careful look when it arrives. If a piece has been worn, washed or is missing its partner, we'll send it back to you at your cost.

What stays with you

Unless they arrive damaged or incorrect, these are final:

Sale and discounted pieces
Made-to-order and personalised pieces
Free gifts and promotional items

How to start a return

Email us at info@shoppetito.com within 7 days of delivery and tell us:

Your order number and what you'd like to return
Whether you'd like a refund, store credit or an exchange (and which piece, if you're exchanging)
What wasn't quite right
A few photos of the item

We'll reply within 3 working days. Once your return is approved, please send it back within 5 days using a courier you can track. Return shipping is on you.

Refund or store credit

Once your return passes our check, the choice is yours:

Store credit for the full product value. We'll email a gift card code within 7 working days, to the address used to place the order. It's valid for 6 months.
A refund to your original payment method, within 7 working days. We deduct ₹150 to cover what it cost to ship your order to you. If you paid a shipping fee on your order, that fee isn't refunded and nothing further is deducted.

Exchanges

Need a different size or colour? If it's in stock, your first exchange ships free.
If the new piece costs more, we'll ask for the difference before it ships.
If it's out of stock, you can choose a refund or store credit.
Exchanges ship once the original is back with us and checked. In a hurry? Place a new order and return the first one as usual.

Gift boxes

Our gift boxes are part of the present, so they need to come home too.

Anything bought in a gift box must be returned in that box, with the box and its inserts in good shape.
If the box is missing or damaged, we'll deduct ₹420 from your refund, store credit or exchange value to cover it.
This doesn't apply if your order arrived damaged or incorrect.

Returning a gift you received

Someone has great taste. If the size isn't right, gifts can be exchanged or returned for store credit. We just need the order number. Refunds go only to the person who placed the order.

If something arrives damaged or wrong

That's on us, and we'll fix it.

Email us at info@shoppetito.com within 3 days of delivery with your order number and photos of the item and its packaging.
We'll arrange the return at our cost. Please hold on to the item until you've heard from us.
Once we've confirmed the issue, choose a replacement or a full refund, including any shipping fee you paid.
If we find the item isn't faulty, we'll let you know and send it back to you at your cost.

Cancellations and changes

Before your order ships: we'll cancel it and refund you in full.
After it ships: we can't cancel or change it, but you can return it once it arrives.